FAQ

Q: What is Calembou?

A: Calembou is a collectible-focused store that curates a wide range of blind box toys and character-inspired collectibles. Our selection is centered on the excitement of surprise unboxing and the joy of creative collecting, allowing customers to build, display, and personalize their own collectible world.

We primarily offer blind box series and collectible figures, including plush blind boxes, MJD and BJD blind boxes, articulated figure blind boxes, plush keychains, and 20cm dress-up dolls and related items.

Q: Do you offer international shipping?

A: Yes, we offer international shipping to a wide range of countries and regions. However, shipping availability, delivery methods, rates, and estimated transit times may vary depending on the destination and logistics conditions.

For detailed information regarding shipping coverage, delivery timelines, and logistics terms, please refer to our Shipping Policy page. All available shipping options and final costs will also be displayed at checkout before payment.

Once your order has been shipped, a tracking number will be provided via email so you can monitor your shipment in real time.

Q: What payment methods do you accept?

A: We accept a wide range of secure payment methods, including PayPal, American Express, Diners Club, Discover, Google Pay, Shop Pay, Apple Pay, Mastercard, and Visa. All payments are processed through encrypted and secure systems to ensure safe transactions.

Q: How long does shipping take?

A: Standard shipping typically takes 10 to 20 business days, while expedited shipping usually takes 2 to 7 business days. Delivery times are estimates and may vary depending on destination country, customs procedures, and local carriers.

Q: How are pre-order and in-stock items handled?

A: Some products on Calembou may be marked as pre-order items, while others are in-stock items ready for immediate processing.

Pre-order items are typically labeled in the product title or description with an estimated release or shipping time. In-stock items are processed and shipped first when possible.

If an order contains both pre-order and in-stock items, we may either:

• Ship the order together once all items are available if the waiting time is relatively close, or
• Split the shipment and send in-stock items first if the pre-order item requires a significantly longer waiting period

Our goal is to balance faster delivery with efficient order fulfillment while ensuring all items arrive safely.

Q: How does order processing work?

A: Once an order is successfully placed and appears in our Shopify system, it will enter processing and fulfillment immediately. We process orders based on successful payment authorization, and in cases where installment payment methods are used, we do not wait for all installments to be completed before shipping. Fulfillment is based on confirmed order status in our system.

Q: Will I receive order updates and tracking information?

A: Yes. After placing your order, you will receive an order confirmation email once payment is completed. Once your order has been shipped, you will also receive a shipping confirmation email with tracking details so you can follow the delivery progress.

Q: What is your return and refund policy?

A: If you are not satisfied with your purchase, you may contact us within 30 days of receiving your order to request a return, exchange, or refund, subject to eligibility conditions. Approved refunds will be issued to the original payment method. For full details, please refer to our Return & Refund Policy.

Blind Box & Collectibles FAQs

Q: How do blind boxes work?

A: Blind boxes contain randomly packed collectible items, meaning the specific design is not revealed until the box is opened. Each series typically includes multiple standard designs and may also include rare or hidden editions depending on the collection.

Q: Can I choose a specific design in a blind box series?

A: In most cases, blind box items are randomly packed and specific designs cannot be selected unless clearly stated on the product page. Some listings may offer full sets or confirmed variants where applicable.

Q: What does a “full set” or “whole box” mean?

A: A full set or whole box generally refers to purchasing an entire sealed series. Depending on the product rules, it typically includes all standard designs in the series, and in some cases a hidden edition may replace one standard item.

Q: Do blind box purchases guarantee no duplicates?

A: For full set purchases, duplicates of standard designs are generally avoided based on the structure of the series. For single blind box purchases, duplicates may occur due to the random nature of blind box packaging.

Q: Do you offer character-themed collectibles from games and anime?

A: Yes. We offer curated character-inspired collectibles from popular franchises such as Honkai: Star Rail, Genshin Impact, and Wuthering Waves, including plush keychains, dress-up dolls, and related collectibles.

Q: Do you offer wholesale or bulk purchasing?

A: Yes, we support wholesale and bulk orders depending on product availability. For larger quantity inquiries, we may provide volume-based pricing or order support. Please contact our customer service team at support@calembou.com.

Q: How can I contact cu

A: You can reach us anytime at support@calembou.com for assistance with orders, shipping, payments, or product-related inquiries.