FAQ

Q: What is Calembou?
A: Calembou is your go-to shop for collectible and stylish toys. We focus on BJD dolls, plush blind boxes, BJD blind boxes, character plush keychains from popular anime and game IPs, dress-up dolls, and matching doll outfits. Our products spark creativity and bring fun through customization and the excitement of surprise.

Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please contact us for more information.

Q: What payment methods do you accept?
A: We accept PayPal, American Express, Apple Pay, Mastercard, and Visa.

Q: How long does shipping take?
A: Standard shipping usually takes 10 to 20 days. We also offer expedited shipping, which typically delivers within 2 to 7 days.

Q: What is your return policy?
A: If you're not completely satisfied with your purchase, please contact us within 30 days of receiving your item. We’ll gladly assist with returns, exchanges, or refunds.

Q: Can I track my order?
A: Absolutely! Once your order has been processed and shipped, we’ll send you a tracking number so you can follow its journey.

Q: Do you offer wholesale or bulk discounts?
A: Yes, we do. For large orders, we offer wholesale pricing and bulk discounts. Please reach out to our customer service team for details.

Q: How can I contact customer support?
A: If you have any questions or need help with your order, our friendly customer support team is here for you. Please email us at support@calembou.com and we’ll respond as soon as possible.