Shipping policy

At Calembou, we are committed to providing you with a seamless shopping experience from start to finish. Our shipping policy is designed to ensure clarity, transparency, and reliability every step of the way. Please take a moment to review the details below:

Processing Time

  • Our processing days are Monday to Friday (excluding holidays).
  • During off-peak seasons, orders are processed within 3 business days.
  • Please note that during holidays or peak periods, processing times may be extended.

    International Shipping

    • We endeavor to ensure timely delivery for all international shipments.
    • However, shipping times may vary depending on the destination and local customs procedures.
    • Rest assured, tracking information will be provided for all orders, allowing you to monitor the status of your shipment.

      Out of Stock Items

      • In the event that an item in your order is temporarily out of stock, we have measures in place to ensure minimal disruption to your shopping experience.
        1. We may opt to split your order and dispatch available items immediately.
        2. Alternatively, we'll retain your order until the out-of-stock item is replenished.
      • Throughout this process, clear communication remains our priority. We'll keep you informed of any delays, ensuring transparency and peace of mind.

      Return and Refund Policy

      • Your satisfaction is paramount to us. Should you encounter any issues or wish to initiate a return, our customer-friendly return and refund policy ensures a hassle-free process.
      • For comprehensive guidance on returns, refunds, or exchanges, please refer to our website.

        Customer Service

        • For personalized assistance, our dedicated customer service team is available via email at support@calembou.com.
        • We are committed to providing prompt and helpful responses to all inquiries.

          Shipping Modes and Fees

          • At Calembou, we offer two shipping options to suit your needs: Standard Shipping and Express Shipping.

            ✅ Free Standard Shipping is available on orders over $65.
            🚚 Shipping fees vary by country and are automatically calculated at checkout based on your shipping address.


          Shipping Mode Delivery Time Shipping Fee
          Standard Shipping 10-20 natural days Free on orders $65+ (varies by country)
          Express Shipping 2-7 natural days Calculated at checkout (not covered by free shipping threshold)


          📌 Please note: Express Shipping is not eligible for free shipping, regardless of the order amount.

          📌 For the most accurate shipping fees and options, please proceed to the checkout page after entering your shipping address.

          Eligible Countries for Self-shipping

          • Our self-shipping option is available in select countries:
            1. United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, India, Indonesia, Mexico, Philippines, Romania, United States, Vietnam, Thailand, Taiwan, Luxembourg, Turkey, Slovakia, Sri Lanka, Cyprus, Bulgaria, Lithuania, Greece, Saudi Arabia, Lebanon, Qatar, Hungary.
          • Customers from countries not listed are encouraged to contact customer service for shipping inquiries and assistance.