Payment Policy

Payment Methods

We accept a wide range of secure and convenient payment options to ensure a smooth checkout experience:

PayPal, American Express, Diners Club, Discover, Google Pay, Shop Pay, Apple Pay, Mastercard, and Visa.

All payments are processed through secure, encrypted payment gateways to protect your personal and financial information.

Order Processing

Orders are processed once payment has been successfully authorized and reflected in our Shopify system.

  • Once an order appears in our Shopify backend, it will enter our standard fulfillment workflow immediately.
  • We do not delay order processing due to installment schedules or delayed bank settlements, as long as the transaction is successfully authorized.
  • Processing times may vary depending on product availability and order volume.

Installment Payments

Some orders may be processed through installment-based payment methods depending on the customer’s bank or payment provider.

Please note:

  • We do not wait for all installment payments to be fully completed before shipping.
  • Fulfillment is based on successful order authorization and confirmation in our Shopify system, not the installment repayment schedule.
  • Installment arrangements are handled entirely by the payment provider or issuing bank.

Order Confirmation

After a successful checkout, you will receive an order confirmation email sent to the email address provided.

This email includes:

  • Order details
  • Purchased items
  • Total amount paid
  • Shipping information

Shipping & Tracking Notification

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

You can use this tracking number to monitor your shipment status through the carrier’s official tracking page.

Currency & Pricing

All product prices on Calembou are displayed in US Dollars (USD) by default.

Customers may switch the displayed currency using the currency selector in the website menu. This allows for a more convenient browsing and estimation experience.

Please note:

  • Currency conversion is for reference purposes only
  • The final transaction amount will always be charged in USD
  • Your payment provider (bank, PayPal, etc.) may apply its own exchange rate and conversion fee for international transactions

Sales Tax Policy

All products purchased from Calembou are tax-free.
Customers will not be charged any additional sales tax at checkout or after purchase.

Billing & Payment Support

If you encounter any issues related to payment or billing, please contact our support team:

📧 support@calembou.com

We are committed to providing timely assistance and resolving any payment-related concerns.

Payment Security

Your security is very important to us.

We use industry-standard encryption and secure payment processing systems to ensure your information remains fully protected at all times.

Payment Disputes & Unauthorized Transactions

If you notice any unauthorized or incorrect charges, please contact us immediately.

We will:

  • Investigate the issue promptly
  • Coordinate with the relevant payment provider if needed
  • Work toward a fair and timely resolution

Refunds

Approved refunds will be issued back to the original payment method used at checkout.

Processing time may vary depending on your payment provider and banking system. Please refer to our Return Policy for detailed eligibility conditions.

Policy Updates

Calembou reserves the right to update or modify this Payment Policy at any time.

Any changes will be published on this page. We encourage customers to review this policy periodically.

Agreement

By completing a purchase on Calembou, you agree to the terms outlined in this Payment Policy.

If you have any questions, our customer support team is always available to help.