Refund policy

Return Eligibility
To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Returns are only accepted within 30 days of purchase. Some items, such as gift cards and opened blind boxes, are non-refundable.

Return Procedure
To initiate a return, please email us with your order number, item details, and the reason for return. Our support team will respond within 24–48 hours and guide you through the process.

Applicable Conditions for Return and Refund

• Damaged or Defective Products: If the item is damaged or defective, we will offer a refund or replacement. Photo or video evidence is required.

• Incorrect Item: If you received the wrong item, we will send the correct one or offer a refund. Proof is required.

• Change of Mind: We accept returns, but customers must cover shipping costs. Only the product cost is refundable. Photo or video proof of the item in original condition is required.

• Opened Blind Boxes: For blind box products, we do not accept returns or offer refunds once the packaging has been opened, unless the item is damaged or defective.

• Lost or Stolen Packages: We cover lost packages only before they are marked as "Delivered" by the carrier. Packages marked as delivered but lost afterward are not covered.

Refund Processing

1. Orders not yet shipped are eligible for a full refund.

2. Damaged, defective, or incorrect items are eligible for a full refund.

3. For change-of-mind returns, the initial shipping fee is non-refundable.

4. Once the returned item is received and approved, the refund will be issued to the original payment method within 3 business days.

Shipping Fee
If the return is due to a defect, damage, or our mistake, we will cover the return shipping. For other reasons, the customer is responsible for return shipping costs.